Systems Support Officer
Join WCVA as our new Systems Support Officer and help us drive innovation and improve digital services across Wales’ voluntary sector.
We’re looking for someone with excellent people skills who enjoys supporting others, making a difference, and contributing to positive change.
WHY WORK AT WCVA?
Our staff benefits include 25 days paid holiday plus 8 bank holidays and 5 additional discretionary days, giving you the time and space to recharge. A Personal Pension Scheme, Employee Assistance Programme, enhanced sick pay, and healthcare cash plan.
We are an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and our culture is to nurture staff through effective leadership and excellent team working.
WCVA invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, WCVA has been awarded Investors in People accreditation. We're proud to be certified by Great Place to Work, the global authority on workplace culture, with 90% of our staff saying WCVA is a great place to work. That's not a target or an aspiration; it's what our people said.
Find out more about working for WCVA.
Welsh Language Category: Desirable.
Full time, 35 hours per week, flexibly
Starting in September 2026.
£27,914 increasing to £29,043 per annum following successful completion of a probationary period.
WCVA provides a contribution of 9% of your annual salary to its approved pension scheme.
Base and flexibility: We embrace hybrid and flexible working. You'll have the option to work remotely (including from home) or at our office hubs located in Aberystwyth and Cardiff, and across North Wales where we hire small community spaces to bring staff together. There are no mandated office days beyond key meetings and specific team requirements.
About the role:
As a Support Officer, you will play a key part in supporting our digital tools and systems, ensuring users get the best from our platforms. You’ll work closely with colleagues and external partners, responding to queries, troubleshooting issues, and helping users navigate our funding management systems.
This role is ideal for someone who enjoys problem-solving, is confident communicating technical information clearly, and is passionate about delivering high-quality customer care. You’ll need to be organised, proactive, and comfortable working both independently and as part of a team. Experience working with digital tools is essential.
Closing date: 22 June 2026
Interview date: 6 & 7 July 2026
Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English.
Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.
 |  |  |  |
