Generalist Adviser / Cynghorydd Cyffredinol
Salary: £25,870 to £28,621
Department: Advice Services
Reports to: Team Leader
Location: Barry
Contract type: Permanent
Working hours: 37 hours per week
Closing date: Tuesday 5th May 2026, 5pm
Interview dates: Tuesday 12th, Wednesday 13th and Thursday 14th May 2026
Start date: Monday 15th June 2026 (please note that this is a fixed date and cannot be changed)
About us
Citizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.
Role overview
You will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via face-to-face appointments, telephone, email and webchat. On occasion, face-to-face appointments take place in our Cardiff office and at our community locations.
During your training you will work 9am to 5pm. Because our telephone lines are open to clients between 8am and 7pm, once you have completed your training, you will work your weekly hours on a shift pattern of either 8am to 4pm, 9am to 5pm or 11am to 7pm. We will give you plenty of notice of your shift. You will also be required to work occasional Saturdays 9am to 1pm, for which you can claim time off in lieu.
Why work for us?
- 30 days holiday entitlement plus bank holidays
- Additional leave entitlement for long service
- Lots of learning and development opportunities
- Perks available through our employee platform
- Cash plan health cover (after completion of probationary period)
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