Benefits
We offer an attractive remuneration package with excellent terms and conditions of employment including:
Competitive starting salaryExcellent work-life balanceFrequent training and career development opportunitiesPension schemeEmployee Assistance Programme
Application:
To apply for the role please go to this link and upload your CV.
We welcome applications in the Welsh language
We are also funded to deliver advice in Welsh. Therefore, we are actively recruiting Welsh speaking advisers. Fluent Welsh speakers will receive an additional £2,000 per annum following an assessment of their abilities and commencement of delivery of services in Welsh.
Equity, Diversity & Inclusion (EDI)
Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.
We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.
Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.
Disability Confident
We are Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to:
All of the actions to be Disability Confident employerOffering at least one activity to get the right people for our organisationAt least one activity to keep and develop our peopleUndertaking and successfully completing the Disability Confident self-assessment
We are looking for someone with proven experience in designing, coordinating and delivery high-quality training.
Essential:
Proven experience in delivering training or coaching in a professional environment.Experience in designing and facilitating training sessions (face-to-face and/or virtual).Excellent communication and presentation skills.Strong interpersonal skills and the ability to support and motivate others.Organisational and time-management skills, with the ability to manage multiple training cycles.Must be advice trained (including but not limited to welfare benefits, debt, housing, and employment)
Desirable:
Experience of marketing training to a diverse range of external stakeholdersAbility to speak and deliver training in WelshRelevant training or coaching qualification (e.g. CIPD, PTTLS, Train the Trainer).
What you can expect
Responsible for designing, coordinating and delivering high-quality training to a diverse range of external stakeholders such as Welsh Government, local authorities, third-sector organisations and other partner organisations, as well as internally to CACV staff.
Your responsibilities
Training delivery and development
Design, develop and deliver engaging training sessions for external stakeholders and internal staff across a range of settings and formats, including face-to-face and onlineBuild effective and professional relationships with external stakeholders. You will help them identify training needs and develop training programmes that meet their specific requirementsDevelop and deliver internal training programmes, informed by the organisational training plan, to meet the specific needs of CACVDevelop high-quality materials, taking into account learning styles and accessibility needsAdapt training style, content and delivery to meet the needs of the different audiences and levels of knowledgeKeep up to date with relevant legislation, policy, guidance, best practice and sector developments to ensure the accuracy of training content
Monitoring, evaluation and continuous improvement
Evaluate the effectiveness and impact of training through feedback, assessments and other appropriate measures, using findings to continually improve training provisionMaintain accurate records of training, attendance, feedback and outcomesDevelop an annual programme of external training, informed by advice trends and an analysis of external training needs
Learning and development
Be proactive in your learning and identify your professional development needs
Being an employee of CACV
Work collaboratively with the team and colleagues to foster productive working relationships
Demonstrate a commitment to our aims and principles, and adhere to our policies to protect the integrity and reputation of the organisationMaintain professional standards at all timesContribute to service improvement, share learning, and support the development of less experienced caseworkers or trainees where required.
General
Carry out any other duties as may reasonably be requestedPromote the aims, policies, membership requirements and equal opportunities policies of Cardiff and Vale Citizens Advice serviceAbide by health and safety guidelines and share responsibility for own safety and that of colleagues
This job description is intended as a guide only. It is not exhaustive and does not constitute a term and condition of employment.
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