Head of Contracts and Performance

About RCS

RCS is a leading not-for-profit company based in North Wales, delivering personalised support, training and therapies to help people and businesses across Wales improve wellbeing for work.

About the Role

The Head of Contracts and Performance role forms part of a newly expanded senior leadership team at RCS, as the company looks to maximise opportunities for growth and development. The postholder will play a key role in overseeing the delivery and performance of RCS’s employability services, and in collaborating with colleagues to shape and drive the strategic development of the organisation.

Key Responsibilities

• Work closely and collaboratively as part of the Senior Leadership Team, contributing to the smooth running of the organisation by actively monitoring progress against the agreed business plan, identifying high-level risks and helping to shape and implement appropriate solutions;
• Provide effective management and co-ordination of RCS’s programmes and services, optimising performance in pursuit of service objectives;
• Oversee and monitor the performance of contracts to ensure our contractual targets are being met;
• Provide inspirational and supportive leadership for service managers. Use a coaching approach to empower staff to take ownership of their own solutions, and provide opportunities for them to develop their skills and capabilities, with the aim of improving their overall productivity and effectiveness;
• Guide service managers in developing and implementing effective and timely responses to areas of challenge, risk or underperformance;
• Oversee preparation of regular, timely and accurate performance reports for project funders, RCS Executive Board, CEO and Senior Leadership Team, highlighting any variances and describing mitigating actions to address underperformance;
• Oversee overall capacity and resourcing, working closely with the Head of Resources and Service Managers to develop and plan effective staffing solutions to meet service demands;
• Providing day-to-day support with any safe-guarding issues in close liaison with service managers and designated safe-guarding leads
• Oversee the development and implementation of safeguarding processes and procedures across RCS services and activities;
• Explore opportunities for continued service development and improvement, using feedback from quality management activities and stakeholder consultation to design and test new approaches;
• Drive a culture of learning, creativity and innovation across the teams, identifying and sharing industry best practice through regular knowledge exchange, research and study visits etc, and exploring opportunities to broaden and enrich our practice through sharing ideas and resources with other teams, services and organisations;
• Ensuring regular contract reviews of our external providers to maintain performance and address any issues or challenges;
• Identify suitable learning opportunities to ensure continuous professional development across the teams;
• Develop positive communications and working relationships with all relevant stakeholders and partners, including Welsh Government, DWP, National Lottery, Centre for Mental Health, IPS Grow, employers, health professionals etc;
• Work within the agreed framework of corporate and financial governance;
• To work proactively in line with RCS’s company values – Responding, Connecting and Supporting
• To work to our quality management system in order to ensure a consistent and quality service for clients
• Any other duties as commensurate with the role.

Person Specification

• Experience of leading and coaching teams effectively to achieve high performance while maintaining positive wellbeing
• Proven track record of successfully managing performance against targets
• Experience of making an effective contribution at strategic level
• Skilled and experienced in reviewing and analysing management information to understand trends, workflows, opportunities and challenges
• Excellent communication and interpersonal skills at all levels, including presentation, negotiating, listening and influencing
• Proven track record of innovation in service delivery by being creative, adaptable, flexible and holistic in approach
• Comprehensive knowledge of the employability and health agenda
• High level of digital literacy
• Ability to work productively and effectively both as part of a team, and using own initiative

Desirable

• Ability to speak and write in Welsh

TO APPLY - Complete the application form on our website, follow this link:

Closing date is 1st June 2026

Interviews scheduled to take place the 19th June 2026

PLEASE NOTE APPLICATIONS MADE DIRECTLY THROUGH INDEED WILL NOT BE ACCEPTED.