Adviser
Location: Merthyr Tydfil (with delivery across face-to-face, telephone, and digital channels)
Hours: 37 hours per week
Salary: £26,078
Reports to: Advice Team Leader
Organisation: Citizens Advice Merthyr Tydfil
Job Purpose
To provide high-quality, holistic advice and information across a range of topics including welfare benefits, Universal Credit, debt and income maximisation, and generalist advice in areas such as housing and employment. Advice will be delivered through a mix of channels, including face-to-face, email, web chat, and primarily via telephone. The role supports clients living in Merthyr Tydfil and across the country, and requires a strong commitment to delivering client-centred, accurate, and effective advice in line with Citizens Advice quality standards.
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